General Terms

1. Introduction and Definitions.

1.1. Company Information: The Platform is operated by IONA JETS - Dimitri Memleb, a sole proprietorship registered in Switzerland, hereinafter referred to as "We", "Us", or "Our". The business operates and is commercially known under the trading name "IONA JETS". Throughout these Terms, references to "IONA JETS" pertain to the legal entity IONA JETS - Dimitri Memleb, unless the context specifically requires otherwise. We operate an online platform, defined below as the "Platform", that facilitates connections between individuals or businesses seeking private, commercial, or cargo air charter services, defined below as "Clients", "You", or "Your", and independent, third-party air charter brokers, defined below as "Partner Brokers" or "Partners", who arrange flights with various aircraft operators.

1.2. Role of IONA JETS: IONA JETS acts strictly as an intermediary. We do not own, operate, or manage aircraft, nor do we provide air transportation services directly. Our service consists of receiving flight requests from Clients via our Platform and forwarding these requests to potentially suitable Partner Brokers within our network. The contract for arranging and potentially performing the air transportation service is concluded directly between the Client and the chosen Partner Broker.

1.3. Definitions: For the purposes of these Terms, the term "Platform" refers to the IONA JETS website (ionajets.com) and any associated applications or services operated by Us. The term "User" means any person accessing or browsing the Platform. The term "Client" refers to a User who submits a request for flight services via the Platform. The term "Partner Broker" or "Partner" means a duly licensed and established third-party air charter brokerage company collaborating with IONA JETS, to whom Client requests may be forwarded; Partners arrange flight services by contracting with actual Aircraft Operators. The term "Aircraft Operator" means the independent, licensed third-party company selected and contracted by the Partner Broker to actually perform the flight using its own aircraft and crew. The term "Services" refers to the intermediary services provided by IONA JETS via the Platform, specifically the facilitation of contact between Clients and Partner Brokers, and does not include the air transportation arrangement or the flight itself. The term "Service Contract" means the legally binding agreement for air transportation brokerage and arrangement services entered into directly between a Client and a Partner Broker. The term "Quote" means a non-binding or binding offer, as specified by the Partner Broker, for air transportation services provided directly by a Partner Broker to a Client, outlining costs, terms, and conditions specific to the service and flight. The term "Terms" refers to these General Terms.

​

2. Acceptance of Terms.

2.1. Agreement: By accessing or using the Platform, You agree to be bound by these Terms, Our Privacy Policy, and Our Cookie Policy, which are incorporated herein by reference. You also agree to comply with all applicable laws and regulations, including those of Switzerland and Your country of residence, such as the GDPR for EU residents, the UK GDPR for UK residents, and the CCPA for California residents, among others. If You do not agree to these Terms, You must not use the Platform or Our Services.

2.2. Modifications: We reserve the right to modify these Terms at any time. We will notify You of significant changes by posting the updated Terms on the Platform with a new "Last Updated" date. Your continued use of the Platform after such changes constitutes Your acceptance of the revised Terms. We encourage You to review these Terms periodically.

​

3. Description of IONA JETS Services (Intermediary Role).

3.1. Platform Functionality: The Platform allows Clients to submit requests detailing their desired air charter needs, including elements such as itinerary, dates, and passenger numbers.

3.2. Request Forwarding: Upon receiving a request, IONA JETS, at its discretion, forwards the relevant details to one or more Partner Brokers who may be suitable to fulfill the request.

3.3. Partner Broker Contact: Interested Partner Brokers will then typically contact the Client directly with a Quote and their own terms and conditions for the potential Service Contract.

3.4. No Agency or Partnership: IONA JETS acts solely as an independent facilitator. No agency, partnership in the legal sense, joint venture, or employment relationship is created between IONA JETS and the Client, or between IONA JETS and any Partner Broker, as a result of these Terms or Your use of the Platform, notwithstanding any separate commercial agreements IONA JETS may have with its Partners.

3.5. Client Use Free of Charge: Use of the Platform by the Client to submit requests and receive introductions to Partner Brokers is free of direct charges from IONA JETS to the Client. IONA JETS receives its remuneration through separate agreements with its Partner Brokers. This remuneration may typically include a commission paid by the Partner Broker to IONA JETS upon the successful conclusion and/or performance of a Service Contract arranged via the Platform. This internal remuneration arrangement does not create any payment obligation from the Client to IONA JETS for the flight services themselves and does not alter the direct contractual and payment relationship established solely between the Client and the Partner Broker.

3.6. No Guarantee: IONA JETS does not guarantee that any specific Partner Broker will respond to a request, provide a Quote, or be available to arrange the requested flight. The selection of Partner Brokers to whom requests are forwarded is at IONA JETS' discretion.

​

4. Client Obligations and Use of the Platform.

4.1. Eligibility: You must be at least 18 years old and have the legal capacity to enter into binding contracts to use Our Services to submit flight requests. If You are using the Services on behalf of an organization, You represent that You have the authority to bind that organization to these Terms.

4.2. Accurate Information: You agree to provide accurate, current, and complete information when submitting a flight request and to update such information as necessary. You are responsible for ensuring the details of Your request, including passenger names and dates, are correct.

4.3. Account Registration: If account registration is required for certain features, You are responsible for maintaining the confidentiality of Your account credentials and for all activities under Your account. You agree to notify Us immediately of any unauthorized use.

4.4. Prohibited Conduct: You agree not to use the Platform for any unlawful purpose or in violation of any applicable law. You must not use it to submit false, misleading, or fraudulent information, nor to harass, abuse, or harm another person. You are prohibited from interfering with or disrupting the Platform or servers and networks connected to it. Transmitting viruses or other malicious code is forbidden. Scraping, collecting, or harvesting data from the Platform without Our express written consent is not permitted. You must not misrepresent Your identity or affiliation, nor attempt to gain unauthorized access to any part of the Platform or other accounts.

​

5. Partner Brokers, Quotes and Service Contracts.

5.1. Direct Relationship: All arrangements, negotiations, and contracts for air transportation brokerage and arrangement services are made directly between You, the Client, and the chosen Partner Broker. IONA JETS is not a party to the Service Contract.

5.2. Quotes: Quotes are provided directly by Partner Brokers. You are responsible for carefully reviewing the details, costs, inclusions, exclusions, and the Partner Broker's specific terms and conditions associated with any Quote before acceptance. IONA JETS is not responsible for the content, accuracy, or terms of any Quote provided by a Partner Broker.

5.3. Service Contract and Payment: If You accept a Quote, You will enter into a Service Contract directly with the Partner Broker. All payments for the arranged services, including the flight, are made directly to the Partner Broker according to their specified payment terms and methods. IONA JETS does not handle, process, or store Your payment information for these services and has no involvement in the financial transaction between You and the Partner Broker.

5.4. Partner Broker Terms: Your Service Contract will be governed by the Partner Broker's terms and conditions. These terms will outline the scope of the brokerage service, cancellation policies, payment terms, liability limitations, and will typically incorporate or reference the terms and conditions of the actual Aircraft Operator performing the flight. It is Your sole responsibility to obtain, read, and understand the Partner Broker's and the underlying Aircraft Operator's terms and conditions before confirming a booking.

5.5. Partner Broker and Operator Responsibility: The Partner Broker is Your direct contractual counterparty for the arrangement of the requested air charter service, as specified in the Service Contract You conclude with them. The Partner Broker is responsible for selecting and contracting with a suitable Aircraft Operator to perform the actual flight. The operational aspects of the flight, including but not limited to flight safety, aircraft airworthiness and maintenance, crew qualifications and conduct, compliance with aviation regulations, handling of operational delays, diversions or cancellations, and passenger handling, remain the responsibility of the actual Aircraft Operator chosen by the Partner Broker. You acknowledge and agree that IONA JETS has no involvement in, control over, or liability for the Partner Broker's selection of the Aircraft Operator, nor for the operational execution of the flight by said Aircraft Operator. Your recourse for issues related to the arranged service primarily lies with the Partner Broker under Your Service Contract, and potentially with the Aircraft Operator under applicable aviation law or the operator's conditions of carriage.

5.6. Due Diligence: While IONA JETS aims to collaborate with reputable Partner Brokers, We do not guarantee the quality, safety, legality, or suitability of any Partner Broker, the Aircraft Operators they select, or their services. We encourage You to perform Your own due diligence on any Partner Broker before entering into a Service Contract.

​

6. Intellectual Property Rights.

6.1. Ownership: The Platform and all its content, including text, graphics, logos, icons, images, software, and data compilations, collectively referred to as "Content", are the property of IONA JETS or its licensors and are protected by Swiss and international copyright, trademark, and other intellectual property laws.

6.2. Limited License: We grant You a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the purpose of using Our intermediary Services in accordance with these Terms.

6.3. Restrictions: You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Platform or its Content without Our prior written consent. Trademarks and logos displayed on the Platform are the property of IONA JETS or their respective owners and may not be used without permission.

​

7. User-Generated Content.

7.1. Responsibility: If the Platform allows You to post content, such as reviews or comments, You are solely responsible for that content. You warrant that You have the necessary rights to post it and that it does not violate any third-party rights or applicable laws.

7.2. License Grant: By posting content, You grant IONA JETS a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, display, and adapt such content in connection with the Platform and Our business.

7.3. Moderation: We reserve the right, but not the obligation, to monitor, edit, or remove user-generated content at Our discretion.

​

8. Privacy and Data Protection.

Your privacy is important to Us. Our collection and use of personal information in connection with Your access to and use of the Platform are described in Our separate Privacy Policy and Cookie Policy, which are available on the Platform and incorporated into these Terms. By using the Platform, You consent to the data practices described therein. Please be aware that when Your information is forwarded to a Partner Broker to facilitate a Quote or Service Contract, that Partner Broker will process Your data according to their own privacy policy. They may subsequently need to share Your data with the selected Aircraft Operator, who will also process it under their own policy.

​

9. Security.

We implement reasonable security measures designed to protect information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.

​

10. Third-Party Links.

The Platform may contain links to third-party websites or resources, including those of Partner Brokers or Aircraft Operators. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites or services. Your access and use of such sites are at Your own risk.

​

11. Disclaimers and Limitation of Liability.

11.1. Platform "As Is": The Platform and IONA JETS' Services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2. No Warranty Regarding Partners, Operators, or Flights: IONA JETS makes no representations or warranties regarding the Partner Brokers, the Aircraft Operators they select, their services, the accuracy of Quotes provided by Brokers, or the safety, timeliness, or execution of any flight arranged by a Partner Broker. All such responsibilities lie with the Partner Broker and/or the ultimate Aircraft Operator, according to Your Service Contract with the Broker and applicable law.

11.3. Limitation of IONA JETS' Liability: To the maximum extent permitted by applicable law, IONA JETS shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. Such limitations apply to damages resulting from: (a) Your access to or use of or inability to access or use the Platform or Our intermediary Services; (b) Failures, limitations, or maintenance of third-party provider systems upon which the Platform relies, including but not limited to Wix.com Ltd. for website hosting, Softr, Inc. for the IONA JETS Portal, Formagrid, Inc. (AirTable) for database services, email providers, or telecommunication networks; (c) Any conduct or content of any third party on the Platform, including Partner Brokers; (d) Any aspect of the service arranged by the Partner Broker or the flight operation itself, including selection of the Aircraft Operator, delays, cancellations, accidents, injuries, property damage, or any other issue arising from the performance or non-performance of the Service Contract by the Partner Broker or the Aircraft Operator; (e) Any reliance placed by You on the completeness, accuracy or existence of any information provided via the Platform, other than mandatory information required by law; or (f) Any relationship or transaction between You and any Partner Broker or the underlying Aircraft Operator, even if IONA JETS has been advised of the possibility of such damages.

11.4. IONA JETS' Sole Liability: If IONA JETS is found liable despite these limitations, Our total liability arising out of or in connection with these Terms or the use of Our Services shall be limited to the greater of one hundred Swiss Francs (CHF 100) or the amount You paid Us, if any, for the specific intermediary Services giving rise to the claim, noting that IONA JETS currently does not charge Clients directly.

11.5. Force Majeure: Neither party shall be liable for any failure or delay in performance under these Terms, except for payment obligations under the Service Contract between Client and Partner Broker, to which IONA JETS is not a party, due to causes beyond its reasonable control. Such causes include acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials, collectively referred to as "Force Majeure".

​

12. Governing Law and Dispute Resolution.

12.1. Governing Law: These Terms and Your use of the Platform and Services shall be governed by and construed in accordance with the substantive laws of Switzerland, without regard to its conflict of law provisions. If You are a consumer residing outside Switzerland, mandatory provisions of consumer protection law in Your country of residence may also apply.

12.2. Amicable Resolution: The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, amicably through negotiation.

12.3. Jurisdiction: If amicable resolution fails, any legal action or proceeding arising under these Terms will be brought exclusively in the competent courts of Geneva, Switzerland, unless mandatory consumer protection laws in Your jurisdiction grant You the right to bring proceedings in Your country of residence.

12.4. Online Dispute Resolution (EU Consumers): If You reside in the European Union, You may access the European Commission’s Online Dispute Resolution (ODR) platform via http://ec.europa.eu/consumers/odr.

12.5. Disputes with Partner Brokers: Disputes arising from the Service Contract, including issues related to the flight arrangement or performance, must be resolved directly with the Partner Broker according to the terms of that contract and applicable law governing it. IONA JETS is not responsible for and will not mediate disputes between Clients and Partner Brokers or between Clients and Aircraft Operators.

​

13. Miscellaneous.

13.1. Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13.2. Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

13.3. Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between You and IONA JETS regarding Your use of the Platform and supersede all prior agreements or understandings concerning Your use of the Platform.

13.4. Language: These Terms may be provided in multiple languages. In case of discrepancies between the English version and any translated version, the English version shall prevail to the extent permitted by applicable law.

13.5. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Our prior written consent. Any attempt by You to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, at Our sole discretion, without restriction.

13.6. Contact Information: If You have any questions about these Terms, please contact Us via our email or by post at IONA JETS - Dimitri Memleb, Cours des Bastions 13, 1205 Geneva, Switzerland.

 

Last updated: May 21, 2025.