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Whether you have a question about an upcoming flight request, need clarification on how the platform works or want guidance on a specific charter segment, our team is available to assist you. Reach out through any of the channels below and we will respond as quickly as possible during our operating hours. For urgent flight-related matters, we recommend contacting us by phone or WhatsApp for the fastest response.
IONA JETS acts solely as a digital referral platform connecting clients with independent air charter brokers across private, commercial and cargo aviation. IONA JETS is not an air carrier or aircraft operator and does not operate any flights; all flights are quoted, contracted and performed exclusively by third-party brokers and/or certified operators under their own licenses, terms and conditions and insurance policies. The descriptions provided on this website are of a general nature and reflect common practices and service standards within the air charter industry; they are for guidance only and do not constitute a guarantee that a particular service, configuration or feature will be available on every mission. All services remain subject to operational constraints, availability and applicable regulations, and the precise conditions of your trip or shipment will be confirmed by the broker partner at the time of booking. Any transport-related obligations or liabilities rest solely with the contractual carrier and/or broker identified in the booking documentation. Comments published on Help Center pages are user-generated content and do not represent the views, opinions or endorsements of IONA JETS. All comments are moderated and may be removed without notice if the content is inappropriate, unrelated to the page topic, defamatory, misleading or in violation of applicable law. By posting a comment, users consent to the display of their first name, last name and comment content publicly on the page.
Ground Experience
The ground experience covers everything that happens between your front door and the aircraft door, both at departure and arrival. For private aviation clients, this typically involves chauffeur transfers to the FBO, private terminal handling, expedited security and direct tarmac boarding. For commercial group charters, it includes dedicated check-in desks, organized group processing, fast-track security and coordinated coach transfers. For cargo clients, the ground experience encompasses warehouse collection, palletization, customs documentation, cargo acceptance and specialized loading at the departure airport.
Broker partners coordinate ground services as part of your overall flight arrangement. When you submit your request, you can specify ground transport preferences, VIP terminal requirements, accessibility needs or any other ground-side logistics that need to be arranged. These are communicated to the relevant service providers and confirmed before your travel date.
The quality and scope of ground services depend on the airport, the FBO or terminal facility and the local service providers available. Major international hubs typically offer a full range of options including armored vehicles, helicopter connections, private immigration processing and porter services. Smaller regional airports may have more limited infrastructure, but broker partners assess what is available at each location and recommend the best option for your itinerary.
Ground coordination also covers the arrival side. Broker partners arrange vehicle positioning, luggage handling and onward transport at the destination airport so your transition from aircraft to hotel, venue or office is managed as part of the same booking rather than left to last-minute arrangements.
Good to know
Ground services are not automatically included in every charter booking. They are complementary services that broker partners arrange upon request. If you need chauffeur transfers, VIP terminal access, helicopter connections or any other ground-side service, include these requirements in your initial flight request or add them later through your client portal.
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For private aviation, most FBOs offer complimentary basic services such as a lounge area, refreshments and luggage handling. Premium services including private suites, meeting rooms, spa facilities and dedicated concierge require advance booking and may involve additional fees determined by the terminal operator.
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For group charters, ground logistics should be planned well in advance, especially for events where hundreds of passengers arrive simultaneously. Dedicated check-in desks, branded signage and fast-track security lanes need to be reserved with the airport and handling provider, and lead times vary by location.
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For cargo shipments, ground handling is a critical part of the logistics chain. Broker partners work with certified cargo handlers at the departure and destination airports to manage palletization, screening, customs documentation and aircraft loading according to the commodity type and regulatory requirements.
Help Center
Find answers to common questions about the charter booking process, airport experience, onboard services, destination logistics, and much more. Browse by topic or contact our team directly for personalized assistance.